Quixess Privacy Policy

Last Updated: October 2025

1. Introduction

Welcome to Quixess Social, a product of QUIXESS LLC (“we,” “our,” or “us”).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use Quixess Social — our platform designed to help businesses manage and automate social media marketing, analytics, and engagement across multiple channels.

By accessing or using Quixess Social, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

a. Information You Provide

We collect the following information directly from you:

• Account Information: Name, email address, business name, password, and contact preferences.
• Billing Information: Payment method, billing address, and transaction records (processed securely via Stripe).
• Profile Data: Business category, linked social accounts, team member roles, and settings.
• Support Communication: Messages, feedback, and support requests.

b. Information We Collect Automatically

When you use our platform:

• Usage Data: Log data (pages visited, actions taken, IP address, browser type, device ID, and timestamps).
• Analytics Data: Aggregate metrics on content performance, impressions, clicks, and engagement.
• Cookies & Tracking: Session cookies and analytics tools (like Google Analytics) to improve functionality and experience.

c. Information from Connected Platforms

If you connect a third-party account (e.g., Facebook, Instagram, TikTok, YouTube, or X):

• We may access public profile information, posts, follower counts, page insights, and scheduled content metadata.
• We never store your passwords.
• Access is limited to the permissions you grant via OAuth authorization.

3. How We Use Your Information

We use your information to:

1. Provide and maintain the Quixess Social service.
2. Automate posting and schedule content to connected social accounts.
3. Generate analytics and insights on performance, reach, and engagement.
4. Improve features using aggregated and anonymized usage data.
5. Communicate with you about updates, promotions, or support inquiries.
6. Ensure security and compliance, including detecting abuse or fraud.

4. Legal Basis for Processing (GDPR)

If you are in the EEA or UK, we process your personal data based on:

• Contractual necessity: To deliver our services.
• Legitimate interest: To improve and secure Quixess Social.
• Consent: When connecting social media accounts or subscribing to marketing emails.
• Legal obligations: For compliance and fraud prevention.

5. How We Share Information

We may share limited data with:

• Service Providers: (e.g., AWS, Stripe, Google Analytics) to operate and maintain services.
• Integrated Platforms: When you authorize third-party connections.
• Business Transfers: In case of a merger, acquisition, or sale.
• Legal Compliance: When required by law or to protect rights, users, or safety.

We do not sell or rent your personal data.

6. Data Retention

We retain data as long as your account remains active or as required by law.
You can request data deletion at any time by contacting [email protected].

7. Data Security

We use industry-standard encryption (TLS 1.2+), network isolation, and access controls to protect your data.
Your credentials and OAuth tokens are securely stored and never shared publicly.

8. Your Rights

Depending on your region, you may have the right to:

• Access, correct, or delete your data.
• Withdraw consent or restrict processing.
• Port your data to another service.
• Lodge a complaint with your local data authority.

Requests can be made via [email protected].

9. Children’s Privacy

Quixess Social is not directed at individuals under 18 years of age.
We do not knowingly collect data from minors.

10. International Data Transfers

Your data may be processed in the United States or other countries where our service providers operate.
We ensure appropriate safeguards under GDPR and other applicable laws.

11. Changes to This Policy

We may update this Privacy Policy periodically.
The “Last Updated” date above reflects the most recent revision.
We’ll notify you of material changes via email or platform notice.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

QUIXESS LLC
Attn: Privacy Team – Quixess Social
📧 [email protected]